Refund & Return Policy

Thank you for shopping with us! We strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Return Policy

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging and accessories.

  • Proof of purchase or an order number must be provided.

To initiate a return, please contact our customer support team before sending any items back.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Provide your order number, a description of the issue, and photographs of the product where possible.

Once the issue has been verified, we will offer an appropriate replacement, refund, or other resolution at no additional cost.

3. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personal care and hygiene products that have been opened or used.

  • Customized or personalized products.

  • Perishable goods.

  • Gift cards and digital products.

  • Items that have been damaged due to misuse.

These exclusions apply only where permitted by applicable consumer protection laws.

5. Return Shipping Costs

Customers are generally responsible for return shipping costs for change-of-mind returns.

If the return is due to a defective, damaged, or incorrect item, we will cover reasonable return shipping costs or provide another suitable resolution.

6. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. Customers may request a return after delivery in accordance with this policy.

7. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will investigate the shipment with the carrier and provide an appropriate resolution if the package is confirmed lost.

8. Exchanges

If you would like to exchange an item for a different size, color, or variation, please contact our customer support team.

Exchanges are subject to product availability and eligibility.

9. Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable laws. Customers may be entitled to additional cancellation, return, repair, replacement, or refund rights depending on their location.

10. Contact Us

For return requests, refunds, exchanges, or other questions, please contact us using the customer support details listed on our website.

Please include your order number so we can assist you efficiently.

Thank you for choosing our store!